Front Office Staff Job in Southampton: Cando Personnel - UK-Based Applicants Preferred

Are you a customer-focused professional looking for a Front Office Staff role in Southampton? Cando Personnel is seeking a dedicated individual for their hotel business, ideal for UK-based applicants with existing right-to-work. This full-time position offers a competitive salary of £25,035.92 and the chance to be a vital part of a welcoming hospitality team.

Job Description

As a Front Office Staff member, you will be the first point of contact for guests, playing a crucial role in creating a positive experience from arrival to departure. Your primary goal will be to support guests throughout their stay, ensuring a high standard of customer service is consistently met.

Key responsibilities include welcoming and assisting guests in a friendly and professional manner, managing check-ins and check-outs efficiently, and handling inquiries and reservations. You will also be responsible for maintaining the reception area, coordinating with other hotel departments, and resolving any guest issues promptly and courteously.

Requirements

• Previous experience in a front office, reception, or hospitality role is essential.
• Excellent communication and interpersonal skills, with a friendly and professional approach.
• Strong organisational skills and attention to detail.
• Ability to work effectively in a fast-paced customer service environment.
• Proficiency in relevant computer systems and hotel management software.
• Applicants must have existing right-to-work in the UK.

Benefits

• Competitive full-time salary of £25,035.92.
• Opportunity to work in a dynamic hotel environment in Ocean Village, Southampton.
• Be part of a professional and customer-focused team.
• Develop your hospitality career in a key front-facing role.
• Contribute directly to guest satisfaction and hotel reputation.

How to Prepare

For Nigerians and African immigrants in the UK targeting this Front Office Staff role, focus on highlighting your customer service and hospitality experience. While this isn't a direct care role requiring NMC PIN or DBS, demonstrating transferable skills from any care or client-facing roles you've held will be beneficial. Emphasise your ability to handle diverse client needs and maintain a professional demeanor, which are crucial in both hospitality and care sectors. Ensure your CV is polished, formatted to UK standards, and clearly outlines your right-to-work status.

• Tailor your CV to showcase all relevant customer service, reception, or hospitality experience, even if gained in a different sector.
• Prepare for interview questions by practicing scenarios involving guest complaints, check-in procedures, and maintaining professionalism under pressure.
• Ensure your LinkedIn profile is updated and reflects your experience and career aspirations in the UK hospitality sector.
• Craft a compelling cover letter that directly addresses the job description and reiterates your eligibility to work in the UK.
• Be ready to provide professional references that can attest to your customer service skills and reliability.

Visa Sponsorship & Foreigner Eligibility

Visa sponsorship is NOT advertised for this position. The employer explicitly prefers UK-based applicants who already possess the right-to-work. Foreign applicants may still apply but should clearly confirm their existing right-to-work status or inquire directly with the employer about any potential flexibility, though it is unlikely.