Head of Service Delivery at Intrum in Glasgow with Visa Sponsorship

Intrum is seeking a Head of Service Delivery in Glasgow, a full-time position offering an exceptional opportunity for experienced professionals to lead a vital client partnership. This role is ideal for Nigerian and African immigrants in the UK or overseas applicants seeking UK work visa sponsorship, as Skilled Worker (Tier 2) sponsorship is available. While the salary is not explicitly stated, this high-profile role offers significant career growth and the chance to make a substantial impact within a leading international company.

Job Description

As the Head of Service Delivery at Intrum, you will be the senior relationship lead for a strategic banking client, fostering trusted partnerships and ensuring long-term client satisfaction. Your primary responsibility will involve leading large-scale collections and recoveries operations, meticulously ensuring delivery against contractual commitments, service levels, and performance targets.

This role demands operational excellence, driving robust governance, performance management, and a strong focus on positive customer outcomes. You will also be instrumental in identifying and implementing opportunities for service improvement, operational efficiency, digital innovation, transformation, and overall business growth, while maintaining strict compliance with all regulatory and contractual requirements.

Requirements

• Significant experience leading large-scale contact centre, collections, recoveries, customer operations, or outsourced service environments.
• Proven success managing strategic client relationships within a BPO, outsourcing, or financial services environment.
• Strong commercial acumen with experience managing client contracts, operational performance, and profitability.
• Exceptional stakeholder management and communication skills, with the ability to influence and build credibility at senior and executive levels.
• Experience operating within a regulated environment and a strong understanding of customer outcomes, risk, and compliance requirements.
• Applicants must either possess the right to work in the UK or be eligible for Skilled Worker (Tier 2) visa sponsorship.

Benefits

• Opportunity to lead one of Intrum's most important client partnerships and make a significant impact.
• Autonomy to shape strategy, drive operational excellence, and build trusted relationships.
• Support from an experienced leadership team.
• Work in a highly international environment with a supportive culture.
• Be part of a company driven by the purpose of helping people become debt-free.

How to Prepare

For this Head of Service Delivery role, while the category is listed as 'Driving', the job description clearly indicates a senior leadership position in service delivery, not a driving-specific role. Therefore, your preparation should focus on demonstrating executive leadership and strategic client management skills. Ensure your CV is meticulously tailored to highlight your experience in large-scale operations, client relationship management, and regulatory compliance within financial services or BPO environments. Emphasise your achievements in driving operational transformation, digitisation, and process improvement.

For Nigerian and African immigrants, it’s crucial to present your qualifications and experience in a format familiar to UK employers, ensuring clarity on your previous responsibilities and impact. Your LinkedIn profile should mirror your CV, providing a comprehensive professional narrative. During interviews, be ready to articulate your understanding of the UK's regulated financial services environment and how your leadership style aligns with Intrum's values of delivering impact, inspiring trust, and embracing growth. Be prepared to discuss your visa sponsorship needs openly and professionally, demonstrating your commitment to the role and the UK.

• Update your CV to showcase senior-level achievements in service delivery, client relationship management, and operational excellence, specifically within a regulated financial services context.
• Refine your LinkedIn profile to align with the UK job market and highlight relevant leadership and strategic experience.
• Prepare a compelling cover letter that directly addresses the job requirements and expresses your enthusiasm for the role, acknowledging the visa sponsorship if applicable.
• Research Intrum's values and mission, preparing to discuss how your leadership principles align with theirs.
• Practice articulating your experience with regulatory compliance (e.g., FCA, Consumer Duty) and your ability to drive transformation initiatives.

Visa Sponsorship & Foreigner Eligibility

Yes, visa sponsorship is offered for this Head of Service Delivery position at Intrum. Foreigners, including those currently residing outside the UK, are explicitly encouraged to apply as Skilled Worker (Tier 2) visa sponsorship is available. If your immigration status is complex or borderline, it is advisable to clearly state your current right-to-work status and any sponsorship requirements in your application or during initial contact.