Call Centre Customer Support Representative, Glasgow, Visa Sponsorship Available

Intrum is seeking empathetic Customer Support Representatives for their Glasgow call centre. This full-time position is ideal for Nigerians and other African immigrants looking for UK work, as visa/Skilled Worker (Tier 2) sponsorship is available for foreign applicants. Successful candidates can expect a competitive starting salary of £28,163.20 with OTE up to £32,387.68, alongside generous holiday allowance and opportunities for career growth.

Job Description

In this role, you will be the first point of contact for customers experiencing financial difficulty, providing tailored solutions such as affordable repayment plans. You will manage a variety of customer accounts, including car finance, bank accounts, credit cards, and mortgages, investigating debt details to offer personalised support.

You will be responsible for ensuring compliance with Consumer Duty regulation, driving fair outcomes, and utilising modern AI-assisted technology to guide conversations. The position involves a 40-hour work week with varied shift patterns between Monday to Friday (08:00-19:00) and Saturdays (08:00-14:00), with an initial office-based induction period before transitioning to hybrid working in Glasgow.

Requirements

• Fantastic people skills with a positive, self-motivated, and enthusiastic attitude.
• Customer Service experience, whether face-to-face or in a call centre environment.
• Excellent communication skills and the ability to connect with diverse individuals.
• Proficiency in using different systems, accurately reflecting conversations and outcomes.
• Ability to deal with sensitive/challenging conversations and complaints with resilience.
• Good numeracy and English literacy skills to explain complex financial products clearly.
• Right to work in the UK or eligibility for Skilled Worker visa sponsorship.

Benefits

• Competitive starting base salary of £28,163.20 with OTE up to £32,387.68 (monthly performance bonus).
• 33 days holiday including bank holidays, with options to buy/sell back, plus an extra day for your birthday.
• Access to private medical insurance, life assurance, and a contributory workplace pension scheme.
• Fantastic hybrid work pattern after induction, with structured training, weekly coaching, and employee recognition programmes.
• Discounts on gym memberships, cycle-to-work schemes, and a 24/7 employee assistance programme.

How to Prepare

For this Customer Support Representative role, it's crucial for Nigerian and African immigrants to highlight their communication and empathy skills, which are highly valued in UK customer service. Ensure your CV is polished, in a UK-friendly format, and clearly outlines any customer-facing experience, even if it's from a different industry. A strong LinkedIn profile, tuned to UK employers and showcasing your professional background, can also significantly boost your application.

When preparing for the interview, be ready to discuss how your experiences align with Intrum's values of Ethics, Dedication, Solutions, and Empathy. For the visa sponsorship conversation, confidently state your need for sponsorship and your commitment to the role and the UK, demonstrating a clear understanding of the Skilled Worker visa requirements. Practice explaining how your background will enable you to handle sensitive financial conversations with compassion and clarity.

• Refine your CV to highlight customer service, communication, and problem-solving skills, using UK-centric terminology.
• Prepare specific examples of how you've handled challenging customer situations with empathy and found solutions.
• Research Intrum's values and be ready to articulate how you embody them, especially 'Empathy' and 'Solutions'.
• Practice explaining your visa sponsorship needs clearly and concisely, focusing on your long-term commitment.
• Ensure your English literacy and numeracy skills are evident, as these are critical for explaining financial products.

Visa Sponsorship & Foreigner Eligibility

Visa/Skilled Worker (Tier 2) sponsorship is available for this role, meaning foreign/overseas applicants who require a UK work visa are encouraged to apply. This position is explicitly open to foreigners. If your immigration status is borderline or complex, it is advisable to clearly state your current situation and your eligibility for sponsorship in your application and during initial discussions.